FAQ – Maison de Cotton

Product Information

How do I care for my Maison de Cotton products? How do I care for my Maison de Cotton products?

Please refer to our Cotton Guide for detailed care instructions and sizing information to help you get the most out of your products.

Do the towels come pre-washed or pre-shrunk? Do the towels come pre-washed or pre-shrunk?

No, our towels are not pre-washed. A light wash before first use is recommended to achieve optimal softness and absorbency.

Are your products safe for sensitive skin? Are your products safe for sensitive skin?

Yes. We use only high-quality, OEKO-TEX certified cotton that is gentle on the skin and safe for everyday use, including for children and pets.

Orders｜Payments

Can I modify or cancel my order after placing it? Can I modify or cancel my order after placing it?

We begin processing your order as soon as it is placed to ensure timely dispatch.

Unfortunately, this means we are unable to make changes or cancel orders once they’ve been confirmed.

If you believe you've made a mistake, please contact us immediately at info@maisondecotton.com.au, and we’ll do our best to assist you.

What payment methods do you accept? What payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, AMEX), UnionPay, PayPal, Google Pay and Apple Pay.

I forgot to apply a discount code. Can it be added later? I forgot to apply a discount code. Can it be added later?

Unfortunately, we are unable to apply discount codes retroactively.

Please ensure your code is entered correctly before completing your purchase.

Shipping｜Delivery

How long does it take to dispatch my order? How long does it take to dispatch my order?

All orders are usually processed and dispatched within 1–3 business days after purchase from our Gold Coast warehouse.

How long does delivery take? How long does delivery take?

Estimated delivery times is 2–8 business days.

Please note that delivery times may vary during busy periods.

Can I track my order? Can I track my order?

Yes. Once your order has been dispatched, you will receive a shipping confirmation email with tracking details.

Do you ship internationally? Do you ship internationally?

We currently ship within Australia only. For updates on international shipping, please stay tuned to our announcements via Instagram.

What happens if my order is lost or delayed? What happens if my order is lost or delayed?

If your order has not arrived within the expected delivery timeframe, please contact us at info@maisondecotton.com.au and we’ll help resolve the issue as quickly as possible.

Returns｜Refunds

Can I return or exchange my item? Can I return or exchange my item?

Yes. We accept returns or exchanges on full-priced items that are unused, unwashed, and in their original packaging within 7 days of receiving your order.

Please email us at info@maisondecotton.com.au with your proof of purchase and reason for return before sending anything back.

Are sale items eligible for return? Are sale items eligible for return?

We do not offer returns on items purchased during promotional discounts or marked as final sale, unless the item is faulty.

How long does it take to process a refund? How long does it take to process a refund?

Once your return is received and inspected, we’ll notify you of the outcome. Approved refunds will be issued to your original payment method.

Please note: Refund times may vary depending on your bank or card provider.

Are return shipping costs covered? Are return shipping costs covered?

Return shipping costs are the responsibility of the customer unless the item is faulty.

What if my item is faulty? What if my item is faulty?

We gladly accept returns for faulty items. Our products are covered by guarantees that cannot be excluded under Australian Consumer Law.

If your item has a major fault, you are entitled to a refund or replacement, as well as compensation for any other reasonably foreseeable loss or damage.